Services AI Customer Support
Answers on the channel they already used, at the hour they asked.
Give customers fast, intelligent, 24/7 assistance across chat, SMS, email, and other channels.
Half the questions people ask you are the same eight questions. Where do you cover. Are you open Sunday. Can you do it before the weekend. How much, roughly. Do you take card.
None of them are hard, and every one of them is between a customer and a booking. When they go unanswered for six hours, some of those people simply go elsewhere, and the ones who wait are not in a better mood for it.
So we take the eight questions off you. What is left is the handful that genuinely needs you, arriving with the background already written down.
Wherever they happen to be.
The same knowledge, the same tone, and one place where you can see all of it.
On your website
Chat that knows your prices, your patch and your diary, sitting on the page where they were already deciding.
By text
The channel people actually answer. Good for confirmations, changes and the quick question at half past nine.
By email
Longer questions, quotes, and the thread that would otherwise sit in your inbox until Sunday night.
In another language
If your customers are not all speaking English, it answers in the one they wrote in.
What sits under it.
We start with the questions your inbox is already full of, then widen it.
- Website chat
- SMS support agents
- Email support agents
- FAQ automation
- Customer service agents
- Appointment changes
- Status and order questions
- Multilingual support
It knows when to stop and get you.
The failure everyone has experienced is the bot that will not let you through. Six rounds of menus, no way out, and a customer who is now angry about two things instead of one.
A complaint, an unusual request, anything about money that is not straightforward, or simply someone asking for a human: it hands over, with the conversation attached so nobody has to start again.
- Asking for a person always works, first time
- Complaints go straight to you
- It says it does not know rather than guessing
- Every conversation is readable, in one place
Tell us how customers find you. We'll tell you what we'd fix.
Twenty minutes on the phone, no charge, no slide deck. If we are not the right people for it, we will say so.
Get a free consultation